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Privacy Notice – RxCrossroads.com

Effective Date:  October 18, 2018

At RxCrossroads (“RxCrossroads”, “we” or “us”), a business unit of McKesson Specialty Health (“McKesson”), we value the trust that our customers and employees place in us to appropriately use and protect personal information. This Privacy Notice informs users of the RxCrossroads website (“website”) about the purposes for which we may collect, use and share personal information and how it is protected. We want you to be clear how we're using personal information and the ways in which we protect this information. By using this website, you accept the privacy practices presented in this Privacy Notice. We encourage you to read this Privacy Notice in full to understand our privacy practices before using this website or submitting any personal information.


This Privacy Notice applies only to the RxCrossroads website (https://www.rxcrossroads.com). RxCrossroads affiliates and subsidiaries may have separate websites, subdomains, and applications through other web, mobile, cloud or SaaS platforms which are not subject to this Privacy Notice. Additionally, McKesson business partners, ad networks and other third parties may have their own websites and services with separate privacy practices. We encourage you to read their privacy notices and understand their privacy practices.

Personal Information We Collect

When you use this website, we may collect personal information about you. Personal information is any information accessed, collected, or used by RxCrossroads that identifies an individual, or can reasonably be used to identify an individual, whether directly or indirectly. The personal information we may collect includes, but is not limited to:

  • Name
  • Contact information, such as telephone number and email address
  • Employment information, such as company and title Unique identifiers and user behavioral information collected passively, such as your IP address, location, browser type, operating system and clickstream activity    

Tracking Technologies We Use 

We use various technologies to collect personal information about users to this website. These technologies include the following:

  • Web Server Logs 
    • As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, operating system, and clickstream activity. We do not link this automatically collected data to other information we may collect about you.
  • Cookies
    • We may utilize cookies. Cookies uniquely identify your device associated with this website. You can control the use of cookies by adjusting your browser preferences at any time. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. 

These technologies are used to measure how you interact with this website in order to improve the user experience. We may receive reports based on the use of these technologies from companies such as Google Analytics on an individual as well as aggregated basis. To learn more about Google’s privacy practices, click here. If you want to opt-out of your data being used by Google Analytics, click here. 

How We Respond to “Do Not Track” Signals

Some web browsers have a ''Do Not Track'' feature. This feature allows you to tell websites you visit that you do not want to have your online activity tracked over time and across websites. These features are not yet uniform across browsers and not broadly supported. This website is not currently set up to respond to those signals.

How We Use the Personal Information Collected

We may use the personal information we collect for purposes such as:

  • Responding to your sales inquiries 
  • Providing you with related customer support

How We Share Personal Information Collected

RxCrossroads does not sell personal information about you to third parties.

RxCrossroads may also need to share information with companies, organizations or individuals outside of RxCrossroads if we have a good faith belief that access, use, preservation, or disclosure of that information is reasonably necessary to:

  • Meet applicable laws, regulations, legal processes or enforceable governmental requests
  • Enforce applicable Terms of Service, including investigation of potential violations
  • Detect, prevent, or otherwise address fraud, security or technical issues
  • Protect against harm to the rights, property or safety of our users, RxCrossroads, or the public as required or permitted by law
  • Engage in a merger, acquisition, reorganization, or sale of all or a portion of RxCrossroads assets.

Choice and Access

Where appropriate or legally required, we will describe how your information that we collect through this website will be used and will provide choices about whether to allow us to engage in that use. To exercise your choice, you may request to access, update or delete information about you by contacting Privacy@McKesson.com.


We will retain your personal information for as long as your account is active, as reasonably useful for commercial purposes, or as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Children’s Privacy

This site is not intended for any user under the age of 13, and we do not knowingly collect personal information from children under the age of 13. We request that children under the age of 13 not submit any personal information through this website.

How We Protect Your Information 

We use reasonable and appropriate physical, technical and administrative industry safeguards to protect information from unauthorized access, use, loss, misuse or unauthorized alteration. We will make reasonable efforts to protect personal information stored on the website's servers from unauthorized access using commercially available computer security products (for example, firewalls), as well as carefully developed security procedures and practices. Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all circumstances. If you have any questions about security on this website, you can contact the Privacy Office at privacy@mckesson.com or the address listed below. 

Changes to this Privacy Notice

We may periodically update this Privacy Notice to describe new features, products or services we offer and how it may affect our use of personal information about you and your controls. Since we may change this Privacy Notice, we recommend that you check the current version available from time to time. If we make changes to this notice, we will update the “Effective Date” at the beginning of this notice. 

Contact Information

If you have questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of privacy and security of your personal information, please contact us at: Privacy@McKesson.com. 

You may also write to us at:

McKesson Corporation
ATTN: Privacy Officer (Privacy Notice, MSH RxCrossroads)
2 National Data Plaza NE, 3rd Floor
Atlanta, GA 30329