Clinical Support

RxCrossroads' Pharmacy Support division offers clinical support services for patients receiving prescription products or devices. Our staff of Clinical Pharmacists, Certified Pharmacy Technicians and Patient Service Specialists provides patient support 24/7.

Product and Device Training:
RxCrossroads' pharmacy staff offers patients an additional source of information for the use of our clients' prescription products or devices. Programs are developed depending on the nature of the product, leveraging outbound telephonic interaction and mailing of support materials. The focal point of these programs is to off-load routine product calls from the physician's office staff.

Side Effect Management:
Many products present with side effect profiles that impact patient compliance. Our clinical support staff has expertise in identifying these transient side effects and customizing product support programs that drive patients to therapeutic success. These opt-in programs, including drug utilization review, operate independent of product distribution and act as an additional mechanism of product support and brand awareness.

Adverse Event Reporting:
RxCrossroads' pharmacy and program specialist staff follow our clients' SOPs with regard to our involvement with mandatory Adverse Event Reporting of drugs and medical devices. Typically, suspected Adverse Event callers are warm transferred to our clients' medical affairs department. The call is recorded in our case management software with as much detail as the caller provided.