Order-to-Cash Solutions

Our full service order to cash solution includes the warehousing and distribution of product coupled with the integration of our Customer Service and Financial Support functions. From the placement of the order through the invoicing and collection, our groups provide exemplary service.

Customer Service Representatives are available to accept and process verbal product orders, answer general questions and ensure callers' needs are resolved. First call resolution is the goal. Orders are accepted through fax, email, telephone, and EDI exchanges, as well as company-developed e-commerce sites. Customer pricing and credit terms developed by our clients are maintained and applied by RxCrossroads at the point of order entry. Our Customer Service believes that our clients' programs are an extension of their marketing and sales efforts. Sales of their products can be influenced by the type of interaction the potential customer has with the program staff. The messages the customers receive are critical to the success of the program, the sale of the product and the continued success of RxCrossroads

Our invoicing and collection procedures are documented with Standard Operating Procedures (SOPs) and meet ISO 9001:2000 standards for certification. RxCrossroads is currently undergoing SAS 70 certification. RxCrossroads processes chargebacks using proprietary software that confirms eligibility and date of purchase, and calculates the difference between the contract price and the purchase price. RxCrossroads also provides transaction sales and chargeback data by item, or by customer and customer group, to support government reporting requirements.